🛡️ Safe Play · Player Wellbeing · 299bot Cares
Responsible Gaming at 299bot
Gaming should always be fun, never a burden. 299bot provides every player in Bangladesh with the tools, information, and support they need to stay in control and enjoy the platform safely.
At 299bot, responsible gaming is not a footnote — it is a core part of how we operate. We believe that gambling is a legitimate form of entertainment for adults, and like any form of entertainment, it works best when enjoyed within clear, self-imposed boundaries. Our platform is built for players across Bangladesh who choose to play with awareness and intention.
This page outlines the tools and resources 299bot makes available to help you manage your gaming activity. Whether you want to set spending caps, take a short break, or remove yourself from the platform entirely, the controls are in your hands. If you ever feel that gambling is affecting your daily life, your finances, or your relationships, we strongly encourage you to use these tools and reach out to our support team immediately.
299 bot is strictly an adults-only platform. No person under the age of 21 is permitted to register, deposit, or place any wager on this site. Age verification is conducted as part of the account setup process, and accounts found to belong to minors are closed immediately with all funds held pending investigation.
Your Player Tools
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 299bot account. Once a limit is in place, it cannot be raised for at least 24 hours — giving you a built-in cooling-off period before any increase takes effect. Lowering your limit takes effect immediately.
Session Time Limits
Choose how long each gaming session can last. When the limit is reached, you will receive a clear on-screen prompt and your session will be paused automatically. This helps prevent extended unplanned play and keeps you aware of how long you have been active on the platform.
Time-Out Feature
Need a short break? The time-out option lets you temporarily suspend your account for a chosen period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The pause is applied instantly and cannot be reversed early.
Self-Exclusion
If you feel you need a longer or permanent break, self-exclusion closes your 299bot account for a minimum period of 6 months, with the option to extend to 1, 2, or 5 years, or permanently. During self-exclusion, your account is locked, all marketing communications are stopped, and you cannot create a new account on the platform.
Activity History
Your account dashboard shows a full record of your deposits, withdrawals, bet history, and session durations. Reviewing this data regularly helps you stay aware of your actual spending and time on platform, removing the guesswork that often leads to unintentional overplay.
Reality Check Reminders
Enable periodic on-screen reminders that tell you how long you have been playing in the current session and how much you have wagered. These neutral, non-intrusive prompts give you a moment to pause, assess, and decide whether to continue or stop — without disrupting your game.
Recognising Warning Signs
Responsible gaming starts with honest self-assessment. Most people who gamble on 299bot do so casually and within their means, but it is important to recognise the early signs that gambling may be shifting from entertainment to a problem. The following indicators are worth reflecting on regularly.
Recognising these signs in yourself — or in someone close to you — is the first and most important step. 299bot's support team is available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6) to listen, advise, and help you activate the appropriate player protection tools. You can reach us at [email protected].
Quick Self-Assessment
Answer honestly. If you tick three or more of the boxes below, we encourage you to contact our support team or activate a time-out or self-exclusion through your account settings.
In the past 30 days, have you…
Spent more than you intended on deposits across bKash, Nagad, Rocket, or Upay?
Felt the urge to gamble again immediately after a losing session?
Neglected work, studies, or family commitments because of time spent on the platform?
Felt that gambling is your main way to relax or escape from stress?
Placed bets using money set aside for essential expenses such as rent, food, or utility bills?
Concealed the amount of time or money you spend gambling from someone close to you?
How to Activate Controls
Setting up any of 299bot's responsible gaming tools takes less than two minutes. Here is how:
Log in to your account
Access your 299bot account using your registered username and password via the 299bot Login page.
Open Account Settings
Navigate to your account dashboard and select "Responsible Gaming" from the settings menu.
Choose your tool
Select the appropriate control — deposit limit, session limit, time-out, or self-exclusion — and set your preferred parameters.
Confirm and save
Confirm your selection. All protective limits take effect immediately. A confirmation message will be sent to your registered contact.
Contact support if needed
If you have difficulty locating these settings or need a tool applied urgently, contact our team at [email protected] and we will apply it on your behalf within minutes.
Tool Details
Deposit Limit — How It Works
You can set separate limits for daily, weekly, and monthly deposit totals. For example, you may set a daily limit of ৳500 and a monthly limit of ৳5,000. If both limits are active, the more restrictive one always applies first. Any request to increase a limit is subject to a mandatory 24-hour review period before it can take effect, preventing impulsive increases during a losing run.
Time-Out — Durations Available
Time-out periods available on 299bot include: 24 hours, 48 hours, 1 week, 2 weeks, and 6 weeks. During a time-out, your account is suspended — no logins, no deposits, no wagering. You will also be removed from all promotional email lists during this period. Time-outs cannot be cancelled early; they run for the full chosen duration.
Self-Exclusion — Important Details
Self-exclusion is a serious commitment and is treated as such by 299bot. Available periods: 6 months, 1 year, 2 years, 5 years, and permanent. During self-exclusion:
- Your account is locked and inaccessible.
- All marketing and promotional communications are stopped permanently for the duration.
- Attempting to create a new account during a self-exclusion period is a breach of our Terms & Conditions and any such account will be closed.
- Existing balances remain in your account and are returned to you after the exclusion period ends, subject to verification.
If you choose permanent self-exclusion, your account cannot be reopened under any circumstances.
Wager and Loss Limits
In addition to deposit limits, 299bot allows you to set a maximum wager limit per bet and a maximum net loss limit per day or week. Once your net loss reaches the cap you have set, your ability to place further bets is paused for the remainder of that period. This is particularly useful for high-variance games such as slots and live casino tables where a single session can move quickly.
Age Policy — 21+ Only
No Minors Permitted
299bot is exclusively for adults aged 21 and above. This rule is non-negotiable and applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We verify age at the point of registration and during the account verification process. Any account found to belong to a person under 21 will be closed and all activity on that account will be voided.
If you are a parent or guardian and suspect that a minor in your household has accessed 299bot, please contact us immediately at [email protected]. We will act swiftly to close the account, reverse any transactions where possible, and ensure that appropriate parental controls are advised.
We also strongly recommend that adults who share devices with children use browser-level parental control software to restrict access to gambling websites. 299bot cannot be held responsible for access that occurs due to shared devices where parental controls have not been implemented.
Get Help Now
If gambling is causing you distress, financial hardship, or relationship problems, you do not need to manage it alone. 299bot's support team is available around the clock and can help you activate protective tools, close your account, or simply talk through your concerns without judgement.
299bot Player Support
Email us at [email protected] — available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6). Use the subject line "Responsible Gaming Request" for priority handling. We aim to respond to all responsible gaming requests within 30 minutes during active hours.
When you contact us about a responsible gaming matter, our team will treat your request with complete confidentiality. We will not share details of your concern with other parties. Your safety and wellbeing come before commercial considerations — if closing your account is the right outcome for you, we will help you do that clearly and without pressure.
We are committed to continuous improvement of our responsible gaming framework. If you have a suggestion for a tool or resource that would help you or other players in Bangladesh, we welcome that feedback at the same email address.
Play Smart. Play Safe.
When gambling stays fun, it's worth it. Explore 299bot's games with your limits set and your wellbeing protected.
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